Alcatel-Lucent users can improve business results with more Mobile UC
Users of Alcatel-Lucent IP PBX or unified communications products need this report to compare their actual mobile UC implementation with those of their peers, and with the mobile panel. This report includes recommendations explaining how Alcatel users can improve their business performance by adopting the practices of Top Performers.
Mobile communications is a pervasive component of modern business. Half of the Mobile panel have at least 85% of their employees using mobile phones and mobile communications is very important to the success of 66% of the Mobile panel, representing some 349 organizations from around the world. Despite it’s importance, few actually rated their satisfaction with the mobile communications experience highly. There is plenty of room for improvement in policies, processes and support for mobile applications.
Among Alcatel-Lucent users which account for 5% of the Mobile panel, mobile communications is equally important as it is for other panel members. Satisfaction with the mobile phone and mobile operator remains consistent with the bulk of the Mobile panel, yet in terms of corporate initiatives in support of mobile service such as priority and policies, Alcatel-Lucent users are particularly dissatisfied. This shows the pathway to improving business performance, which is well-below the standard measured among Top Performers.
This report is the third in a series about mobile UC in business. The experience of users of Alcatel-Lucent IP PBXes products are compared with the Mobile Panel. Recommendations are developed from the comparison with Top Performers. Over the past decades, mobile communications improved a users’ reachability, but reduced accountability and convenience to mobile users and their coworkers back in the office. Mobile UC is the next major improvement for unified communications. Mobile UC solutions available today can overcome these weaknesses by delivering accountability, which allows the enterprise IT department to analyze statistics on usage, apply policies for lowest cost, storage and security and by delivering convenient communications between coworkers, regardless of whether they are mobile or at their desk.
The Mobility Index provides a refined view of the scope of technological deployments which reveals how Top Performers have significantly better operating results than Poor Performers. Top Performers also had higher business performance than Alcatel-Lucent users. Top Performers had:
- 2.5 x more customer satisfaction
- 2 x more employee satisfaction and
- 52% more revenue per employee
than Alcatel-Lucent users.
Recommendations included in this report reflect the technology, organizational and processes deployed and consistently used by the Top Performers and not as widely used by Alcatel-Lucent users.
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